A video-led B2 lesson on Charles Duhigg's 'matching principle', with gist and detail listening, vocabulary and idiom practice, and a manager/team member role-play about matching the type of conversation. Suits professionals who want to listen better and handle emotionally charged workplace conversations.
Print-ready A4 PDF · teacher's notes and answer key included
What's inside
By the end, learners can
Skills: Listening · Speaking · Vocabulary · Writing
Suits: Managers · Team leaders
Language practised: Finding out what someone needs from a conversation · Showing empathy · Offering to help or just listen · Moving a conversation on to solutions · Identifying miscommunication
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